Refund Policy
Last updated: January 1, 2026
Thank you for shopping at BabyLora. This Refund Policy explains when refunds, replacements, or resends may be issued. BabyLora operates using third-party fulfillment partners, and all refund decisions follow strict logistics and supplier rules.
1. Orders Delayed
A refund or resend may be issued if an order is significantly delayed and lacks valid delivery confirmation.
Disputes may be accepted after the following timeframes from the date the order leaves the warehouse:
• USA: 45 days
• Brazil: 110 days (due to customs delays)
• CJPacket Liquid Line (all countries): 100 days
• All other standard shipping methods: 60 days
Some special shipping methods are not eligible for dispute resolution.
Important Notes
• Packages may be held at local post offices due to insufficient address, unclaimed delivery, or similar issues. Customers must contact their local post office.
• In some countries (e.g., Israel), packages may be delivered to self-pickup cabinets, which can cause delays.
• If tracking shows “delivered” but the customer claims non-receipt, an investigation may take 1–2 months and does not guarantee a refund.
2. Orders Not Received
Refunds or resends are not available if tracking shows the order as delivered.
If the order is not received, customers must provide:
• An official non-delivery certificate from the local post office with a stamp.
Refunds or resends will not be issued if the tracking status shows:
• Incorrect or insufficient address
• No such number
• Unknown recipient
• Refused delivery
• Failure to pick up on time
• No safe delivery location
• Uncleared customs
• Other delivery alerts
If packages are returned or destroyed due to customer inaction, refunds are not available.
3. Damaged Products
• Severely damaged items: Full refund or replacement
• Partially damaged items: Partial refund or replacement
Minor issues such as slight wrinkles, small scratches, or loose threads are not considered damage.
Important
• Fragile items are usually refunded rather than replaced.
• Damaged outer packaging alone does not qualify for a refund.
• Claims must be submitted within 30 days of delivery for electronic products.
4. Incorrect or Missing Products
• Incorrect item received: Full refund or replacement
• Wrong color or size (function unaffected): Refund or resend with proof
• Missing parts:
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Non-essential parts → Partial refund or resend
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Essential parts → Replacement only
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• Accessories: Resent free of charge
Proof of customer complaint (including name, date, and content) is required.
5. Order Cancellation
• Orders may be canceled only before warehouse processing.
• Once processed, cancellations are not possible.
The following cannot be canceled after payment:
• Customized (POD) orders
• Pre-order inventory
• Photo or video service orders
6. Force Majeure
BabyLora is not responsible for delays or damages caused by events beyond control, including but not limited to:
• Epidemics
• Natural disasters
• War or strikes
• Customs inspections
• Severe weather
Customers will be notified when applicable.
7. Unacceptable Refund Requests
Refunds will not be issued for:
• Change of mind
• Product smell
• Ordering the wrong item or SKU
• Incorrect shipping address provided
• Pre-agreed product differences
• Tracking data removed by logistics providers
• Customs seizure due to customer non-compliance
8. Refund Processing
Approved refunds are issued to the original payment method.
Processing time: 5–10 business days after approval.
9. How to Request a Refund
Contact us at megnis.enterprise@gmail.com with:
• Full name
• Order number
• Description of the issue
• Photos or videos (if applicable)