Terms of Service
Terms of Service
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Welcome to BabyLora (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website and purchase of products from us. By accessing or using our store, you agree to these Terms.
1. Company Information
Business name: BabyLora
Location: Riga, Latvia
Email: megnis.enterprise@gmail.com
By placing an order, you confirm you are at least 18 years old or have permission from a legal guardian.
2. Products
BabyLora sells electronic breast pumps and related accessories. Product descriptions are provided as accurately as possible; however, we do not warrant that all descriptions or other content are error-free.
3. Orders & Payments
We accept the following payment methods: Visa, Mastercard, Apple Pay, American Express, Paypal
All prices are displayed in your chosen currency and may be automatically converted for international customers.
We reserve the right to cancel or refuse orders suspected of fraud, misuse, or errors in pricing.
4. Processing & Shipping
Processing Time
Orders are processed within 1–3 business days.
Shipping Regions
We ship to all countries worldwide, unless restricted by law or shipping carriers.
Estimated Delivery Times
• United States: 5-7 business days
• Europe: 5-7 business days
• Rest of World: 5-7 business days (variations may occur)
Delivery times are estimates and may vary due to customs, logistics delays, or carrier issues.
Customs, Duties & Import Taxes
International orders may be subject to import duties, VAT, customs fees, or taxes required by the destination country. These costs are the responsibility of the customer unless stated otherwise.
5. Return & Refund Policy
5.1 EU Customers – 14-Day Right of Withdrawal
Customers located in the European Union have a 14-day right of withdrawal, beginning the day they receive their product, in accordance with EU consumer protection laws.
The right of withdrawal does not apply to:
• Sealed hygienic items (including breast pump parts) once unsealed
• Used health-related products
• Customized or personalized goods
5.2 Non-EU Customers – 30-Day Return Policy
Customers outside the EU may return items within 30 days of receiving the product, provided the item is:
• Unused
• In original packaging
• In resellable condition
5.3 Countries With Different Mandatory Consumer Rights
Some countries require longer return periods, mandatory warranties, or special consumer protections.
Therefore, if a customer’s local law provides stronger protections than our policy, their local law will apply, even if it differs from the terms listed here.
This clause ensures compliance with international consumer regulations.
5.4 How to Request a Return
To start a return, email megnis.enterprise@gmail.com with:
• Order number
• Reason for return
• Photos (if item is damaged or defective)
Return shipping costs may apply unless the product is defective or required by law.
6. Warranty
EU Customers
EU consumers are entitled to a 2-year legal guarantee against defective products.
Customers Outside the EU
Warranty rights vary by country or state.
Where local laws require minimum warranty periods, those laws will apply.
7. Limitation of Liability
We are not liable for:
• Delays caused by shipping carriers
• Losses resulting from incorrect shipping information provided by the customer
• Indirect or consequential damages
• Misuse of products
Our liability will not exceed the amount paid for the product.
Nothing in these Terms excludes liability where it cannot be limited by law.
8. Privacy & Data Protection
We collect and process personal data in accordance with our Privacy Policy and, for European customers, the GDPR.
9. Governing Law
These Terms are governed by the laws of Latvia, without affecting consumers’ rights under the mandatory laws of their own country.
10. Changes to Terms
We may update these Terms occasionally. Continued use of our site constitutes acceptance of the revised Terms.